Terms & Conditions of Service

1.1 Quote Validity

All quotations are valid for a maximum of thirty (30) calendar days from the date issued, unless a shorter validity period is expressly stated in writing.

1.2 Expiration and Revisions

Quotes not accepted within the stated validity period may be withdrawn or revised at the Company's discretion due to changes in pricing, regulatory conditions, equipment availability, or operational constraints.

1.3 Acceptance

Acceptance of a quote after expiration constitutes acceptance of any revised pricing, scope, or terms provided by the Company at that time.

2.1 Defined Scope

Services shall be performed strictly in accordance with the written scope described in the accepted quote or proposal.

2.2 Changes to Scope

Any modification, expansion, or clarification of scope—including requests discussed verbally or by telephone—must be confirmed in writing (email) by the Client. The Company will respond in writing with acceptance, proposed modifications, or revised pricing and schedule.

2.3 No Implied Work

The Company shall have no obligation to perform additional work outside the agreed scope without written authorization.

3.1 Payment Due

Unless otherwise agreed in writing, all invoices are due Net Thirty (30) days from the invoice date.

3.2 Prepayment

The Company reserves the right to require partial or full prepayment prior to mobilization, data collection, or delivery of final deliverables.

3.3 Late Payments

Past-due amounts may accrue interest at the maximum rate permitted by applicable law.

4.1 Delivery

Deliverables shall be deemed delivered upon verified electronic transmission, secure download access, or other agreed method.

4.2 Acceptance Period

Client shall have ten (10) business days from verified email delivery to notify the Company in writing of any material defects or non-conformance with the agreed scope.

Verified email delivery is defined as the date and time stamp recorded in the Sent Mail folder within Google Workspace of the Company's system.

Emails that are returned as undeliverable due to a typo or fault of the Company will reset the acceptance period clock upon successful resend.

Client email failures—such as emails mistakenly marked as spam, filtered, or otherwise not found until a later date—remain the sole responsibility of the Client. The Company will make best efforts to accommodate the Client in such circumstances but makes no guarantees.

4.3 Deemed Acceptance

If no written notice is received within the acceptance period, deliverables shall be deemed accepted in full.

4.4 Extended Review Periods

Requests for review periods longer than ten (10) business days must be made in writing prior to project commencement and may result in additional fees.

4.5 Deliverable File Types and Coordinate Systems

Unless otherwise expressly agreed in writing, the Company's standard deliverables for LiDAR topography consist of LAS (.las) point cloud files, and for photogrammetry consist of GeoTIFF and related raster formats. While the Company may reasonably attempt to accommodate client-requested formats or coordinate systems, the Company makes no guarantee that deliverables can be provided in non-standard formats or coordinate systems and only certifies accuracy and compliance with industry-standard, officially recognized coordinate reference systems.

See Addendum: Deliverable Formats & Coordinate System Standards

5.1 Included Corrections

Corrections addressing confirmed defects reported within the acceptance period and within the agreed Scope of Work (SOW) are included.

Once corrections are delivered, the Client shall have an additional five (5) business days to review the corrected deliverables. Subsequent revisions may extend the review period further at the Company's discretion.

Unless subsequent corrections are due to the fault of the Company within the stated SOW, the Company reserves the right to cease further corrections or bill additional time at data processing rates.

Examples of work that may be billable beyond the SOW include, but are not limited to:

• Shaping or trimming data boundaries
• Cutting excess data
• Reducing point cloud file sizes
• Producing additional GeoTIFFs, rasters, or other formats beyond SOW-defined deliverables

These are illustrative examples only. Some projects may have unique data requirements—such as terrestrial scanning, solar inspections, or other specialized services—that may carry different correction and revision terms as specified in the project SOW.

5.2 Billable Services

Requests made after the acceptance period, or relating to:

• Client workflow changes
• Third-party software or platform changes
• Additional analysis, reprocessing, or reformatting

Shall be billed at the Company's data processing rates.

6.1 Data Retention Period

Unless otherwise agreed in writing, project data is generally retained for approximately thirty (30) calendar days following final delivery. Data may be retained longer at the Company's discretion; however, no guarantee is made regarding availability beyond the standard retention period.

6.2 Deletion

After the standard retention period, data may be permanently deleted and may not be recoverable.

6.3 Client Responsibility for Data

The Company strongly recommends that the Client promptly download all deliverables and follow standard industry best practices for data security, redundancy, and backup. The Company shall not be responsible for data loss occurring after delivery.

6.4 Cloud Access Links

Any cloud-based file sharing links provided by the Company are valid for ten (10) business days from issuance unless otherwise stated. File sharing links can be renewed upon request, but after thirty (30) days post delivery, data may not be available.

7.1 Ownership

All raw data, processed data, analyses, and deliverables remain the exclusive intellectual property of the Company.

7.2 License Grant

Upon full payment of all invoices, the Company grants the Client a non-exclusive, non-transferable, perpetual license to use the deliverables solely for the intended project purposes.

7.3 License Revocation for Non-Payment

If any invoice remains unpaid more than thirty (30) days after issuance:

• The license granted under this Section is automatically revoked
• The Client shall immediately cease all use, publication, distribution, or reliance upon the deliverables

7.4 Unauthorized Use

Use of deliverables without a valid license constitutes unauthorized use and may expose the Client to legal liability.

8.1 Regulatory Compliance

All services are subject to applicable federal, state, and local laws, regulations, and airspace restrictions.

8.2 Regulatory Changes

If regulatory conditions—including equipment restrictions or government-imposed limitations—change after a quote is issued or accepted, the Company reserves the right to revise scope, pricing, or execution methods, or to decline performance where legally or commercially impractical.

See Federally Funded Project Compliance Addendum